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Shipping Policy
1. Delivery Areas-We currently deliver to selected cities and regions. To check if we deliver to your location, enter your pin code at checkout. Delivery Time🚚 Same-Day & Next-Day Delivery: Orders placed before [cutoff time] will be delivered on the same day or the next day, depending on your location.⏳ Standard Delivery: Orders are usually delivered within 24-48 hours of placement.📍 Delivery schedules may vary due to factors like weather, demand, or unforeseen delays. We will notify you in case of any changes. Shipping Charges Free delivery on orders above ₹500, A small shipping fee of ₹50 applies to orders below ₹500. Order Tracking - Once your order is shipped, you’ll receive a call. You can also check your order status in your Vexotics account.
Return & Refund Policy
As we deal with fresh and perishable produce, we do not accept returns. However, we offer replacements or refunds in specific cases. Eligibility for Refund or Replacement - You are eligible for a refund or replacement if:✅ The product is damaged, wilted, or spoiled upon delivery✅ You received the wrong item🚨 Important: You must report the issue within 2 hours of delivery. How to Request a Refund or Replacement📩 Email us at: info@vexotics.com. Attach clear photos of the damaged or incorrect item along with your order details. Our team will review your request and provide a replacement or refund as applicable. Refund ProcessIf approved, refunds will be processed within 5-7 business days to your original payment method.